“We asked for the paving to be power washed to remove green slippery surface before we came.”
This was done, thank you.
The instructions for the kitchen were non existent. it took a bit of time to discover there was a fridge freezer in the boiler room next to the kitchen.
The fridges and wine cooler in the kitchen proper were not on when we arrived and we could not find out how to turn them on, so had to contact with some difficulty a maintenance man to come. He had to use his phone, for instructions so there was no chance we could have done it ourselves. The written house guide ...
This was done, thank you.
The instructions for the kitchen were non existent. it took a bit of time to discover there was a fridge freezer in the boiler room next to the kitchen.
The fridges and wine cooler in the kitchen proper were not on when we arrived and we could not find out how to turn them on, so had to contact with some difficulty a maintenance man to come. He had to use his phone, for instructions so there was no chance we could have done it ourselves. The written house guide with useful info for general things and good info for local amenities we discovered in a drawer in the kitchen diner, and this would have been helpful to have in a visible obvious place, ie. on the low table as one came in so that one could consult at once.
But we found the house very easy to be in and enjoy with a lot of family
Thank you.
The most important thing you could do is to have an EASILY AVAILABLE LOCAL PERSON REPRESENTATIVE - ON THE END OF A PHONE CLEARLY WRITTEN UP. THIS IS THE SINGLE BEST IMPROVEMENT YOU COULD INSTIGATE. THERE IS NOTHIHG WORSE THAN HAVING THAT TERRIBLE ROUND AND ROUND ANSWER PHONE WHICH GETS NO WHERE USEFUL EASILY OR QUICKLY,
Thank you for opportunity to share our opinions, the house is a very good one for a large number of people, it has a glorious position and view, the surrrorundings are peaceful and beautiful, and it is a very nice house to live in!. - good atmosphere. I would certainly recommend it to my friends and take it again especially if the easily remedied points above were addressed.. AVoelcker
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we sorted them for you. Your comments have been passed on to the team here at John Bray Cornish Holidays. Our apologies for your issues with trying to get hold of us. We are available on our phone lines 9-5.30 Mon-Sat! We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner