“Thalassa is a lovely property, and we've been many times before.”
There were a couple of issues this time, with cleanliness and maintenance.
The outside light at the front, the main light in the living room, and one of the lights in the sun room were not working. Perhaps the bulbs were blown and, in the past, there were spares in the cupboard, and I changed bulbs; this time, there were no spares, so I couldn't change them.
The radiators in the upstairs bathroom, and in the small bedroom next to it, were cold. They were full of air, but I had no key to bleed them.
I mentioned both these problems to a maintenance man in a John Bray van as we were leaving yesterday morning, so hopefully they were addressed in time for any new arrivals this week.
The kitchen waste bin was stinking when we arrived. It had of course been emptied, by removing the liner bag, but there were dribbles and spills of food scraps and fluids in the bottom of the bin. The bin needs to be emptied by removing the liner bags but, in addition, probably once a week, it needs to be rinsed out with disinfectant. Surely this is a weekly job for the cleaning staff?? I rinsed it out myself last week.
The downstairs shower flows very well but, the drain does not discharge the water as quickly as it flows in from the shower. The result is that the soapy water in the base rises inexorably during your shower, and you have to rush to finish before the level spills over and floods the room! The problem was not helped by the drain being partially blocked with soapy residue, sand, and hair; this should be cleaned weekly! I disassembled the shower trap and cleaned it out, which helped, but did not completely resolve the problem.
In the past, these small details were more closely managed and contributed to a better overall experience at Thalassa.
Thank you for taking the time to leave your feedback for Thalassa. We are very sorry to hear you experienced these problems during your stay. I can assure you the issues you spoke to our maintenance man about was reported to the office to be followed up and fixed. I have also spoken to the housekeeping team about your comments on the cleanliness of the bin and the shower drain. This will be bought up with the cleaners promptly to be rectified. We hope to invite you back to North Cornwall again soon. John Bray on behalf of the owner.
Property Owner
