“Having been in many properties in the Trebetherick/Polzeath area over the years, we booked Gullsway Kittiwake (and the Annexe) with some trepidation as the customer reviews were poor.”
However, we found a solid traditional Cornish holiday house with plenty of quirks, not a boring modern designer home as so many of the properties here are becoming, with fantastic views of Polzeath beach and the panorama from Stepper Point to Pentire Head. Everything about the house was functional - and it would work well for a larger party with the other properties (we had the Annexe too - so eight of us): two dishwashers, plentiful tableware and cooking gear (more than in any other house we've been in), comfortable beds, varied living spaces. The house is fully double-glazed and hence warm as toast, even in February. The wifi seemed fine to us, and we streamed movies in the evening - despite the listing saying this wouldn't work. So - a great week!!
We do have some feedback, mainly for Sykes/Brays, that would have made our stay that little bit easier:
- There was no information posted about rubbish - where were the bins? is there recycling? what day is the collection? Your emails indicated that this would be posted, but wasn't.
- There was no information about the laundry room.
- There was no red laundry bag in the property for the end of the stay - or at least we couldn't find it - we added ours to the Annexe's red bag.
- The property is heated by a large number of electric heaters. There was no guide on using them or setting them - and so they were on much more than necessary, wasting the Owner's electricity.
- The fridge was a bit grubby on arrival - it could do with a really thorough clean of e.g. the glass shelves which had accumulated some dirt at the edges. As one of our party said - it's fine when it's your own dirt, but not when it's someone else's! Not a big thing - but it just does set a tone on arrival. (By the way - despite many reviews here, we found the property to be otherwise quite clean enough.)
- The sun room is obviously the gem of the house, with its brilliant views - some more comfortable chairs in here would really be great.
Generally - Gullsway is an unusual/quirky house, and a fuller introduction to in one of those typical "house folders" would have been useful, to give us the missing information. I thought that was standard practice for a letting agent - but didn't find one there.
Thank you so much for taking the time to share your feedback with us. We are delighted that enjoyed your holiday at Gullsway Kittiwake and particularly loved the views and position of the property. We really appreciate your comments regarding the lack of information provided in the property. This is currently something we are working on internally to try to ensure information like, how the bins work, laundry and heating is information readily available for our guests. We will also share your comments with the cleaner regarding the cleanliness of the fridge and ensure this is addressed going forward.
Thank you once again for taking the time to share this detailed feedback and we hope it won’t be too long before we welcome you back to Polzeath.
John Bray Cornish Holidays on behalf of the Owners
Property Owner
