“The cottage was in a lovely spot, with good views from outside.”
If the owners would just prune the big Bush down outside the lounge window then you would have a better view. Whilst the property, on first glimpse, seemed clean enough, on closer inspection the cleaning left a lot to be desired. We unfortunately had to move beds and cupboards to get at sockets and find a working extension lead. Whoever cleans these properties clearly never cleans under or behind the beds as the amount of dust and cobwebs and dead bugs was disgusting. This was all bedrooms and behind sofas. There was even a big cobweb full of deadbugs behind the door in the loo so you saw it when sat on the loo. This was particularly annoying as there is a notice that says if you don't want to clean the propert before leaving you have to pay £25 for them to do it. I gave the place a thorough vacuum myself. We had to hunt for the TV remote at one point, only to find out that the lack of vacuuming extended to under the cushions of the sofas as well, not pleasant. In the kitchen behind the bin, this too was not properly vacuumed due to all the crumbs found. I swept the floor to clear up a spill but no dustpan provided to sweep up, so maybe that's why there were crumbs?!!The property is a little tired and kitchen and bathroom could do with an update. Otherwise surfaces were clean, the fridge was clean and so was the cooker. Yes the cooker is old fashioned but it worked perfectly well and both ovens were clean. There was very little in the way of house-keeping items so take your own. We had less than half a toilet roll left and none spare left for us ( I always take some just in case so was glad I did). There was only a small amount of washing up liquid left. No spare bin bags, although again I had taken some. Tea towels were provided. As there is a separate loo take some hand gel as no sink in there to wash hands in. The owners should really change the shower curtain annually as it was mouldy, which is to be expected with curtains but replacing it costs very little. One of the extension leads did not work but we found one in another room to use. Both bedside lights in twin room didn't work, one was missing a bulb which was found while cleaning on the day we left. These should have been checked prior to us starting our stay. Bedding was crisp and clean so that was good. There was enough crockery and cutlery (initially thought there not enough spoons but there were) and there were plenty of pots and pans to cook with. On the whole we had a great stay it was such a shame that the cleaning let it down. I hope your cleaners do a better job in the very expensive properties you run. I wouldn't rush to stay again as I would prefer a sea view, but would consider the other apartments they have in the property.
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit. This has been passed onto the caretaking and maintenance team to investigate. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
