“We were extremely disappointed when we arrived at the property, it was filthy.”
There were old cobwebs all around the doorframe and key safe, upon entering the property we were greeted with a musty smell and we were disgusted to find trodden in crisps still in the carpet of the twin bedroom, dust in the kitchen and chewing gum stuck on the bunk beds. After spending an hour cleaning it, we were able to unpack and settle in. This is when we discovered the broken shower. The property is advertised as having a shower over the bath, however this is a shower head attached to ...
There were old cobwebs all around the doorframe and key safe, upon entering the property we were greeted with a musty smell and we were disgusted to find trodden in crisps still in the carpet of the twin bedroom, dust in the kitchen and chewing gum stuck on the bunk beds. After spending an hour cleaning it, we were able to unpack and settle in. This is when we discovered the broken shower. The property is advertised as having a shower over the bath, however this is a shower head attached to the tap, with a broken holder. You are not able to stand to take a shower or use it due to it being broken. The property is in some dire neeed of modernization and general upkeep. The kitchen does however have a good stock of equipment and the washing machine is very handy. After reporting these issues to Sykes, I was called by an agent who offered to send a cleaner which would have been useless as I had already cleaned up the mess. I was also asked if I would have been happy for the shower to be fixed to which we agreed, however this did not materialize due to waiting for a part. This problem could have easily been fixed by a trip to Screwfix!!
The location of this property is it's saving grace. It is a short walk down into Port Isaac and is a good base for exploring the surrounding area.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. We have been investigating the cleanliness issue within our team. Sadly the part we ordered for the shower head did not arrive in time and again we apologise for this. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner